Category Archives: NDIS

Starting the Conversation: Navigating the Aged Care Conversation

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It is one of the most profoundly challenging milestones an adult child will ever face. Initiating a conversation about aged care options with aging parents frequently brings up a complex wave of emotions—ranging from fear of vulnerability and role reversal to a deep sense of unexpressed guilt. For many, it feels like an admission of decline or an intrusion upon a parent’s hard-earned autonomy.

However, shifting your perspective can transform this daunting hurdle into a meaningful act of support. Talking about future care options isn’t about stripping your parents off their independence; it is about partnering with them to protect it. By discussing their preferences long before a crisis occurs, you ensure their voice remains the loudest in the room, honoring their choices and securing their long-term dignity.

Why We Wait (And the Real Cost of Delaying)

It is entirely natural to pull away from this topic. No one wants to imagine the people who spent a lifetime protecting them becoming fragile. The quiet heartache of confronting a parent’s mortality, paired with the intense desire to keep the peace, often causes us to push the conversation far over the horizon, soothing ourselves with: “We’ll cross that bridge when we get there.

But when a sudden fall or medical emergency forces the issue, that bridge vanishes. Instead of a calm transition, families are thrust into raw panic—making rushed, high-stakes decisions from a hospital corridor under immense pressure. The real heartbreak of waiting is that in the rush, your parents’ true choices can get lost. Starting early isn’t about rushing the future; it is a profound act of love that ensures their voice remains the loudest and most respected in the room.

Preparing Yourself Before You Speak

A successful conversation relies heavily on the preparation you do beforehand. Entering the room with a calm, informed, and collaborative mindset will set the foundation for a reassuring discussion.

  • Understand the Landscape: Familiarise yourself with the basic avenues of support available. Learn the difference between structured Home Care Packages (which deliver support directly into their familiar environment) and residential care options. Knowing that support exists to help them stay at home safely can greatly ease their anxieties.
  • Check Your Mindset: Enter the conversation as an ally, not a manager. Your role is to support their transition and learn their wishes, not to dictate a plan or take control of their life.
  • Choose the Moment Wisely: Timing is vital. Avoid bringing up the topic during stressful family milestones, major holidays, or periods when your parents are visibly exhausted. Opt for a quiet, relaxed day when everyone is unhurried and clear-headed.

Practical Strategies for a Gentle Conversation

How you frame your sentence makes all the difference in preventing your parents from feeling defensive or cornered. Here are clear strategies to guide your approach:

Prioritise “I” Statements Over “You” Statements

Sentences beginning with “You need to…” or “You should…” can immediately feel restrictive and accusatory. Instead, anchor your sentences in your own care and observations.

Instead of: “You can’t manage this big house anymore and you need to get help.”

Try: “I want to make sure we are supporting you in keeping things running smoothly, so you

can enjoy your time without the stress of heavy upkeep.”

Ask Open-Ended Questions

Maintain your parents’ autonomy by asking questions that invite them to steer the plan. This reinforces that they are the primary decision-makers in their own lives.

  • “How are you finding the maintenance of the garden lately?”
  • “What are your thoughts on your living arrangements over the next few years?”
  • “What matters most to you if you ever find yourself needing a little extra support around the house?”

Utilise a Third-Party Icebreaker

If a direct approach feels too abrupt, gently bring the topic by referencing an external scenario. This removes immediate personal pressure while opening the door for reflection.

Example: “My colleague at work has been helping her dad look into some home support options recently, and it made me realise I’ve never asked you what your preferences would be if you ever wanted a bit of help with things like cooking or transport.”

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Handling Resistance with Empathy

Expect some pushback. Initial reactions of denial, frustration, or abrupt silence are completely normal human responses to a perceived loss of freedom. If your parents become defensive, avoid arguing or attempting to prove a point with facts and figures.

Validate their feelings completely. Acknowledge their fears by saying something as simple as, I understand you value your independence, and that is exactly why I want to talk about this—so we can protect it.

Remember the golden rule of long-term planning: this is a series of short, gentle chats, not a single, binding presentation. If the atmosphere becomes tense, comfortably back off, change the subject, and gracefully revisit the topic a few weeks down the track.

Establishing a Gentle Action Plan

As your conversations progress, aim to conclude with one small, manageable, and stress-free next step that you can take together. This keeps the momentum positive without overwhelming them.

This could look like setting aside an hour next month to look at local transport or home cleaning services together, booking a routine, proactive health check-up, or simply agreeing to keep the conversation open.

Documenting their preferences as they share them ensures everyone in the family stays aligned and respectful of their true wishes.

Moving Forward Together

Initiating a dialogue about future care is ultimately a profound act of love and respect. By stepping into this space early with an open heart, clear questions, and deep empathy, you gift your parents the confidence that their choices will be protected, ensuring peace of mind for the entire family as you step into the future side by side.…

The Hardest Pivot: When staying at home is no longer the best choice

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Whilst our main aim at Empower Healthcare is to keep your loved ones safe and happy in their home for as long as possible, sometimes the reality forces us to ask: is it time to move into permanent care?

There is an unwritten promise many of us make to our parents long before they ever actually need us. “I will always take care of you. I will never put you in a home“. We mean it with every fiber of our being.

The reality of aging is that medical and physical needs can scale beyond what a family home can safely accommodate. Recognising this isn’t a failure on your part—it’s an act of clarity.

Why We Fight So Hard to Keep Them at Home

The resistance to professional care facilities isn’t just about logistics; it’s deeply emotional. For most families, hesitation comes from an incredibly pure place.

  • The Weight of a Promise: We feel a profound sense of duty to return the care they gave us when we were growing up. But here is the hard truth: You made that promise to a person who was healthy, based on a version of the future that didn’t include a progressive neurological disease.
  • Cultural and Social Pressure: There is often an unspoken expectation from family or community that we should handle everything under our own roof no matter what the cost.
  • The Fear of the Unknown: We worry they will feel abandoned, lonely, or that a facility won’t understand their unique quirks, routines, and favorite things.

So, we stretch ourselves thin. We become full-time care coordinators, nurses, and chefs, all while juggling our own careers, children, and lives. We tell ourselves, “We can handle this.”

But sometimes, handling isn’t what’s best for them. Being a daughter or son again—instead of a burnt-out nurse— is the greatest gift we can give them.


The “Waiting for a Crisis” Trap

Proactive planning vs. reactive panic.

Most people wait for a “sign” to start looking at aged care. A fall, a hospital admission, a middle-of-the-night emergency. By then, the power of choice is gone.

When you’re in a hospital-led discharge, you aren’t choosing a facility based on lifestyle or culture—you’re choosing based on who has an available bed at 4:00 PM on a Friday.

Urgency creates bad math. You end up making rushed financial decisions that can cost hundreds of thousands in unnecessary fees or lost subsidies.

Planning early isn’t “giving up” on a parent. It’s securing the right to say “no” to the wrong options.

When Keeping Them at Home Becomes the Riskier Choice

  • Safety Becomes a Compromise: Frequent falls, missed medications, or wandering (especially with dementia) mean the home environment is no longer secure, even with modifications.
  • Medical Needs Demands Professional Intervention: When complex health conditions require around-the-clock monitoring or specialized therapy that a family member simply cannot provide.
  • The “Caregiver Burnout” Paradox: When you are entirely consumed by the physical tasks of caregiving, toileting, lifting, cleaning—you lose the ability to just be their son or daughter. Your relationship becomes defined by stress rather than connection.

Re-framing the Decision: It’s Not Giving Up, It’s Giving Care

If you are standing at this crossroads, it is time to change the narrative you are telling yourself.

Moving a parent into professional care is not walking away. In fact, it is often the most selfless choice you can make. It means putting their safety, their medical well-being, and their dignity ahead of your own desire to keep a promise that is no longer safe to hold onto.

When a parent is in an environment with structured support, specialized clinicians, and around-the-clock safety, something incredible happens: You get to be their child again.

Instead of spending your visits managing medication schedules or lifting them safely into bed, you can spend your time sitting together, looking through old photos, sharing a meal, and talking. You step out of the role of an exhausted caregiver and back into the role of someone who loves them.

If you are feeling the weight of this choice today, give yourself some grace. It is okay to feel heartbroken. It is okay to wish things are different. But remember, choosing professional care doesn’t mean you love them less. Sometimes, it means you love them enough to step aside and ensure they get the exact support, safety, and care they truly deserve.

If you are wondering how to begin this delicate dialogue without causing distress, our guide, Starting the Conversation: Navigating the Aged Care Conversation, is here to help. It breaks down how to approach the topic gently, manage differing family dynamics, and move forward together with compassion.…

Welcome VIC Relationship Manager, Amanda Spark

Amanda Spark

Amanda Spark

Say hello to Amanda, our VIC Relationship Manager 

We’re excited to welcome Amanda to Empower Healthcare as our new Relationship Manager – VIC. 

Amanda brings over 10 years of experience in the healthcare industry, having worked closely with business partners, the community, GPs, specialists, and various medical physicians. She is passionate about making a meaningful difference in people’s lives and enjoys engaging with a diverse range of groups. 

Prior to her career in healthcare, Amanda spent 13 years at Coca Cola Amatil, where she was part of one of the world’s most recognised brands. During her time there, she built lifelong friendships with colleagues and customers. 

Now returning to her old “stomping ground” in Moorabbin, Amanda is excited to give back to the community and support aged care participants. She is deeply passionate about building and maintaining strong business relationships and delivering exceptional service. She understands the importance of aligning with her partners’ needs and expectations. 

Outside of work, Amanda enjoys boxing, going to the gym, running, cooking, travelling, and spending time with friends and family. 

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Celebrating 10 Years of Empowering Independence

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10 years blog banner

A Decade of Walking Beside Australians

Ten years ago, Empower Healthcare began with a simple but ambitious purpose: to deliver evidence‑informed, person‑centred allied health that genuinely improves independence, function, and quality of life. A decade later, that purpose hasn’t wavered — it has strengthened.

This anniversary isn’t just a marker of time. It’s a celebration of the clinicians who bring expertise and compassion into homes, workplaces, and communities across Australia. It’s a tribute to the individuals and families who have trusted us to walk beside them. And it’s a moment to reflect on the impact that reablement‑focused care can have when delivered consistently, thoughtfully, and with heart.

A Decade of Reablement in Action

For ten years, our clinicians have supported Australians to stay active, independent, and connected. From early intervention to complex care, from aged care to workplace health, our approach has always centred on one question: What will help this person live the life they choose?

Reablement isn’t a buzzword for us — it’s the backbone of our practice. It’s the quiet, steady work of building capability, confidence, and long‑term outcomes. And after a decade of delivering this model at scale, the results speak for themselves: improved function, reduced risk, greater participation, and thousands of stories of people achieving more than they thought possible.

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10 Years of Impact: Real People, Real Outcomes

Across metropolitan, regional, and rural communities, our clinicians have supported Australians through:

  • Restoring mobility and strength after injury or illness
  • Supporting older adults to remain safely at home
  • Improving communication, swallowing, and cognitive function
  • Enhancing wellbeing through tailored exercise and therapy programs

These outcomes aren’t abstract — they’re deeply personal. They’re the moments when someone takes their first independent step after a fall. When a client returns to a beloved hobby. When a family feels supported and informed.

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Clinicians at the Heart

Our 10‑year milestone is a tribute to the clinicians who show up every day with professionalism, empathy, and a commitment to best practice. Community‑based allied health is not easy work — it requires adaptability, clinical depth, and the ability to build meaningful relationships in diverse environments.

Over the coming months, we’ll be sharing Clinician Reflections: stories, insights, and moments that have shaped their practice. Because a decade of community care has taught us something important — meaningful outcomes start with meaningful relationships.

Thank You, Australia

For ten years, individuals, families, aged care providers, and community partners have trusted us with their wellbeing. That trust means everything. We’re proud to have walked beside so many Australians, and we’re grateful for every relationship built along the way.

Looking Ahead: The Next Decade of Allied Health

While anniversaries invite reflection, they also spark momentum. The next decade will bring new challenges, new opportunities, and new ways to strengthen capability, innovation, and quality across allied health.

We’re ready for it.

From day one to year ten, our purpose has remained steady: empower independence with evidence‑informed, person‑centred care. And we’re just getting started.

Here’s to the next decade of improving function, confidence, and quality of life across Australia.

 

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Welcome QLD Relationship Manager, Rhiannon Koplick

Rhiannon Koplick

Rhiannon Koplick

Meet Rhiannon our QLD Relationship Manager

We’re excited to welcome Rhiannon to the team as our new Relationship Manager in Queensland!

With over 15 years of experience in the aged care industry, Rhiannon brings a wealth of knowledge and a deep understanding of the challenges and opportunities within the sector. Throughout her career, she has worked across a variety of roles, always with one clear focus: supporting participants to achieve the best possible outcomes.

Passionate about people
Rhiannon thrives on building strong, meaningful relationships. She believes:

Listening, understanding, and working collaboratively are the keys to ensuring clients feel supported and empowered.

Her dedication to helping others is at the heart of everything she does. When she’s not working alongside clients, you’ll find Rhiannon: Camping with family and friends under the stars, indulging in her love of chocolate (sometimes a little too much!), chasing sunset views wherever she can find them

Her balance of professional expertise and personal warmth makes her a wonderful addition to our team.

As Relationship Manager, Rhiannon is eager to connect with providers across Queensland, strengthen partnerships, and continue driving positive outcomes. We’re thrilled to have her on board and can’t wait to see the impact she’ll make.

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Living life to the full after Ostomy surgery

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How Empower Nurses and Dietitians can help with Ostomy management

 

Nurses and Ostomy Care

While many people with a stoma or ostomy can independently care for themselves, there are times when some extra help is required. This may be when adjusting to living with an ostomy, when experiencing illness or when managing additional health conditions or disability. Empower nurses provide general ostomy management and support for people who need it. They are fully equipped for ostomy care and carry emergency kits.

As part of delivering high quality nursing services, our Nurses provide:
• Ostomy bag changes
• Assessment of stoma and skin health
• General assessment of health, including monitoring for digestive problems
• Referral to Stomal Therapists if complex care is required.

 

Dietitians and Ostomy Care

It is possible for people with an ostomy to eat a full and satisfying range of foods. In fact, eating real food after surgery can help the digestive system to begin functioning again. However, learning what foods are easiest to digest, how a person’s body is responding to certain foods and how to maintain good nutrition following surgery can require the input of a Dietitian.

Dietitians can help people:
• Manage low appetite following surgery
• Ensure adequate nutrition and energy levels
• Develop meal plans that are enjoyable and nutritious
• Make dietary adjustments when necessary
• Monitor dietary intake, digestive health and stoma output
• Manage additional health conditions, like diabetes and hypertension
• Choose and use supplementation appropriately.

For in-home, professional care while recovering from surgery, living with a chronic condition or when managing life’s unexpected health challenges, let Empower take care of your health needs.

Click to read more about our Nursing and Dietetic Services

Catheter management

Medication management

Wound care

Nutrition and the Immune System

 

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Continence Management with Empower Nurses

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Continence Assessments

 

 

Incontinence is a very common condition affecting 1 in 4 Australian adults.

The good news is that there are many ways that both bladder and bowel leaks and accidents can be treated and managed. With the help of nurses and other health care professionals, your clients can continue to live an active and independent life with dignity.

 

How we can help

Our nursing services involve support in the management of bladder and bowel control problems. We offer discreet services that aim to preserve dignity, reduce stress, and help people regain confidence so they can participate in daily activities and get you back to enjoying life.

Our support

We will take the time to fully assess your client and understand the challenges they face. We will conduct a Level 2 Basic Continence Assessment and then develop personalised plans and strategies to suit the persons lifestyle and goals.

Our Multidisciplinary Team support

Whilst our nurses provide continence treatment, they also have access and work closely with a large team of Allied Health therapists that can also provide additional continence care and intervention.

Dietetics

Our Dietitians assist with:
• urinary incontinence by monitoring fluid intake and providing recommendations for other bowel management strategies. Clients experiencing urinary incontinence tend to restrict fluid intake and this can contribute to poor health through dehydration and increase the occurrence of constipation.
• faecal incontinence by recommending a modified diet that can alleviate the urgency of bowel motions as well as assist clients with implementing a diet that will help with the frequency and consistency of bowel motions.
*Dehydration is a great risk in this group of clients.

Physiotherapists

Our Physiotherapists assist with:
• improving a client’s mobility and function so that they can access facilities in a timely manner
• utilise their continence aids safely.
• improve balance and coordination to assist with independent toileting
*We don’t have any specialist continence physios.

Occupational Therapists

Our Occupational Therapists assist with:
• routines based interventions – working on toileting routines
• strategies such as visual prompts and social stories to support understanding, reinforce routines and reduce anxiety
• understanding their sensory systems and interoception, so the person understands the body’s signals of when they need to go to the toilet.
• working towards independence with assistive technology eg. over toilet seats or commodes, Clothing adaptations
• educating clients family and formal supports.

Management depends on the type of incontinence, its aetiology, the severity of symptoms, as well as the consumers factors such as cognition, functional status and medical history. Our nurses have the clinical background and experience to advise options for suitable treatment approach for each individual to match their lifestyle and keep them at home longer.

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Catheter management

Medication management

Wound care

 

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Empower welcomes Heather to our NSW Occupational Therapy Team

Heather NSW OT blog

Heather NSW OT

We are pleased to welcome Heather to our NSW Occupational Therapy Team

Heather is a confident and meticulous Occupational Therapist who enjoys finding person-centered solutions that empower clients to live their most independent, active and fulfilling lives.
Having worked in NDIS home-based settings as well as in work place environments, Heather has a holistic view of rehabilitation, inclusion and access issues faced by people at home, in communities and at work.
With experience in Functional Capacity, Sensory and Housing assessments, Heather also brings established therapy skills in capacity building, rehabilitation, assistive technology prescription and home modifications for clients in a variety of settings including school, homes and clinics in Sydney.
She says:
I am excited by the diverse nature of Occupational Therapy. I enjoy meeting new people, hearing their stories and helping them find meaningful activity and purpose to improve their quality of life and achieve their personal goals.
When not at work, Heather loves spending her time with friends and family exploring new places, eating great food and indulging in her best relaxation activity – watching Ru Paul’s Drag Race!

 


How To Get Clients Started With Our Home Care & NDIS Services

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At home catheter care provided by Empower Nurses

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It is possible to live an independent and active life with a catheter and Empower’s nurses are ready to help clients and their families.

Our nurses are trained to deliver best practice catheter care with dignity to help people maintain the life they are accustomed to.

Our skilled nurses are fully trained to deliver care for all three types of catheters:
• Male
• Female
• Suprapubic

For people who rely on catheters, having a routine to care for the catheter is an important part of living a full life without the common complications that a catheter use can cause. Empower nurses deliver person centred, individualised catheter care to every client beginning with a comprehensive assessment at home.

Our nurses assess the level of support, education and care needed and work with clients and their families to set goals and develop management plans to suit their individual needs.

Good catheter care starts with good nursing care.

Our catheter care routines help users:

Reduce Urinary Tract Infections

By regularly emptying bags and performing hygiene activities like good hand washing, people who use catheters can reduce the likelihood of infection. Developing habits of adequate water consumption can also help to reduce bacterial infection risk and keep the system functioning optimally.

Eliminate Leakage

Regular emptying of bags is necessary to reduce the chance of overflow leakage. Having established fluid consumption routines can also help with the management of urine output.

Avoid Kidney damage

Reducing the load on the kidneys by allowing complete bladder voiding protects kidney function.

Live a full life 
A well-established routine can allow people who rely on catheterisation to lead full and active lifestyles with the freedom to work, travel, exercise and socialise knowing that their bodies are well cared for.

Having a plan and support is vital for developing routines when taking care of a catheter system. Our experienced nurses help people to ensure the best care for their catheters while meeting their lifestyle needs and goals. After all, catheterisation should allow people to focus on the things in life that really matter and enable them to live life their own way.

 

Click to read more about our Nurses

Medication management

Wound care

 

How To Get Clients Started With Our Home Care & NDIS Services

Simply click on the image below for our referral form.

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Our Physiotherapy Team is Growing

Kevin Leroy Physiotherapists WEB

New physiotherapists

Empower Healthcare is pleased to welcome two new physiotherapist to the team

Whether help is needed to address short term problems or on an ongoing basis, our friendly and knowledgeable team of physios are ready to help. Bringing everything needed to your door, our therapists will tailor interventions to your goals and we are pleased to welcome two new therapists to the team – Kevin in Queensland and Leroy in Geelong Victoria.


Kevin Physiotherapist Queensland

Kevin is a passionate physiotherapist who brings his positive energy and experience in musculoskeletal physiotherapy to the expanding team. Having worked in private practice and clinical education, Kevin is excited to work in Community Care, as he says:
“Community care places a larger emphasis on the clients themselves rather than the physio”

“When I walk into a client’s home, I can see what their environment is like, what they enjoy doing and what their goals at home are. I can truly appreciate what they need and formulate a plan that is client-focused. Plus, I love getting to know people in an environment they are comfortable in!It can be daunting when a patient walks into a clinic and talks to a physio they’ve never met before. This factor is eliminated when we bring the service to the home.”

Outside of work, Kevin is equally energetic and community minded as he captains a volleyball team and volunteers his free time. He loves staying active and helping his clients do the same.


Leroy Physiotherapist Geelong Victoria


Leroy is a physiotherapist with an additional qualification in Exercise and Sport Science. This makes him perfectly suited to delivering exceptional rehabilitative and pain management services for clients living at home or in residential aged care.

Leroy has a passion for improving the quality of life of his clients through movement and strengthening, while also having experience in managing chronic complex pain conditions.

When asked what he loves most about his work, Leroy says:
“An aspect I love about physiotherapy is the caring interactions with patients and development of therapeutic relationships over time. We often get to spend more time with people than many other healthcare professionals, so we have a broader understanding of who they are, their lives, their goals in and outside of therapy and what really makes them tick.”

Having grown up on a farm, Leroy has always enjoyed staying active and healthy and in his spare time keeps his body fit in his home gym, while keeping his mind fit gaming with friends.

Welcome to the team



About Empower Healthcare

We Change Lives

Changing lives is what we do.  Delivering high quality allied health services is how we do it.

Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.

The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. Woo Casino Australia offer huge bonuses and you can find woo casino bonus codes australia. This success fueled the expansion of our services within residential aged care, home care and NDIS to deliver occupational therapy, physiotherapy, nursing, podiatry, dietetics, osteopathy, massage and speech pathology.

Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland. Empower Healthcare is growing and taking our unique approach with us.

A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients. Helping our clients live their lives the way they want to.

How To Get Clients Started With Our Home Care & NDIS Services

Simply click on the image below for our referral form.

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