In Profile with Tammy, Operations Manager: NSW & QLD

Tammy joined Empower in 2017, tasked with establishing the Home Care and Community Healthcare service. At the time the company existed only in metropolitan Melbourne and employed only three Home Care clinicians. Over the next four years Tammy spearheaded a thriving Home Care and NDIS service, established systems and supported the roll out of new service offerings in multiple States.

Empower Healthcare now has branches in Victoria, Western Australia, New South Wales and Queensland, employing 130 clinicians Nationally. Through this exciting and challenging time, Tammy has been building multiple services from the ground up.

She now brings this extensive experience and all the supports and systems of an established healthcare provider to QLD and NSW.

Why did you choose this role?

I always wanted to be the person to take Empower to QLD. In 2021, the Victorian service was well established with around 170 partners and I was ready to recreate the successes of our services in a new region.

Having built thriving Home Care services in Victoria and supported the same in WA & NSW, I knew I had the experience and knowledge to create a service that meets the need of clients in different States.

What personality trait makes you well suited to your work?

I’m patient and resilient. I love solving problems in innovative ways and I tend to take challenges and successes in my stride.

What sets Empower QLD apart?

In a word, communication. We prioritise relationship building- within our team and with care providers, case managers and clients. The result is better service provision and outcomes for clients.

What can care providers expect when they work with you?

Firstly, agility in meeting their client’s needs with quick turnaround times for referrals, assessments and treatments. In line with our Corporate values, I also insist on honesty and integrity throughout our services and in every aspect of our work. More than that, however, is that we place relationships and trust at the core of everything we do.

What motivates you in your work?

I have a passion for this company and I’ve seen the difference we make in the lives of the people we work with. The more people we reach, the greater the impact we can have for clients needing our services.

Is there a quote that motivates you?

“It always seems impossible – until it’s done”

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