Meet Storm- Empower Support Coordinator NSW & QLD

Storm joined Empower in 2021 to work in the Queensland office supporting the New South Wales and Queensland teams. Since then she has been assisting providers and clinicians with her unique combination of efficiency and care.

What matters most to you in your work?

I am the main point of contact with providers in these busy regions and I take that responsibility very seriously. Providing clients with excellent customer service is my main priority. Empower is here to help and so am I!

What motivates you?

I am motivated by people and relationships. Building and maintaining trust with providers by delivering a personalised and proactive service while managing the challenging logistics of multiple clinicians working over a large geographical area.

Why have you chosen this job?

I have always wanted to work in Healthcare. Coming from a background of event planning, I knew I had the organisational skills needed to offer the best customer care possible.

What personality traits make you well suited to your work?

Staying calm under pressure means I can quickly find solutions to the challenges that clients, providers and clinicians may be facing.

What sets your team apart?

Definitely communication and responsiveness. We always provide clear information on things like the number of hours required for services, costs and timelines.

Being honest and open with providers means we set realistic expectation and can ensure we meet them.

What is something that would surprise people about the work you do?

I have a responsibility for clients and clinicians. In making sure our services are efficient and well coordinated by always meeting the needs of our clients so that they receive the care they deserve.