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Tag Archives: scalability

In Profile with Felicia Yapp – Occupational Therapist VIC

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Felicia joined the Empower team in 2020 as an occupational therapist, during a challenging 2020 Felicia managed to work with her clients and excel in providing quality service and care.

Tell us a bit about yourself

Originally from Malaysia, I came to Australia in 2007, completed my Foundation Studies in Adelaide and Bachelor of Occupational Therapy at Deakin University, Geelong. I started my professional OT career in 2012 predominantly working at a private hospital in Geelong – acute medical care, inpatient rehabilitation (orthopaedic, reconditioning, neurological conditions). I was also involved with facilitating individual/group treatment sessions for Outpatient Programs such as Parkinson’s and Cognitive ‘Rust Removers’ group, Pulmonary and Reconditioning program.

I moved to Adelaide in 2018 and worked at a not-for-profit residential aged care and home care community organisation as well as Transitional Care Program. I also had the opportunity to work alongside Psychologists from Spain to establish a cognitive program adapted from Spain within the residential aged care facility and as part of the community program. I moved back to Melbourne in 2020 and began working with Empower in March.

What attracted you to Empower?

I was referred to join Empower by a mutual friend and the opportunity seemed like a good fit.

What do you love most about your role?

As a Community Occupational Therapist, it continues to challenge my skills and knowledge gained over my working experience. I find that I learn something new each day. Most of all I love to see the smile on our client’s face, support them in achieving their goals and independence and also the acknowledgment that we are providing a quality service.

What has been your most memorable moment?

A previous client who was diagnosed with early stage of dementia, who in his first session told us that it was impossible for him to do sudoku puzzles. Through our cognitive therapy group session, he developed the skills and confidence to do sudoku puzzles (along with other tailored activities). I felt a great sense of achievement that he found new interest and motivation to keep his mind active. As an OT I have always known that we “put the fun in functional!”

What piece of advice would you give your new graduate self?

Approach everything with an open mind. There is no such thing as a ‘silly question’. Be pro-active and always persevere to develop your knowledge and skills as you progress as an OT.

Out of the workplace, what are your interests and hobbies?

I love baking – it is my relaxation therapy. I like to try out new recipes and explore new restaurants/cafes. I also like to draw/sketch and make DIY cards.

What’s a fun fact about you many people may not know?

I am a lefty.

 

Our Service Guarantee

Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”

We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.

Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”

How To Get Clients Started With Our Services

Simply click on the image below for our referral form.

Referral on-boarding now completed online in minutes

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In Profile with Jeremy Ong – Physiotherapy Home Care Team Leader WA

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Jeremy Ong - Physiotherapy Home Care Team Leader WA

We welcome Jeremy Ong to the Empower family. Jeremy is our Physiotherapy Home Care Team Leader in WA and has joined the management team to lead the Physio Team in mobile physiotherapy services.

Tell us a bit about yourself

My passion in physiotherapy stems from seeing the gap between a patient in hospital and returning to normal life at home. I hope on working to help with that transition and with that in mind, have completed extra studies in Chronic pain, Vestibular disorders and Lifestyle Integrated Functional Exercises.

Graduating from Curtin in 2012, I spent my first four years as a Physiotherapist in Victoria working in Aged Care facilities and Rehabilitation Hospitals prior to moving back to Perth. Since returning, I’ve been employed in the community sector as a mobile physiotherapist.

What attracted you to Empower?

It wasn’t the purple uniforms! I felt that Empower Healthcare’s values aligned similarly with my own. Having heard of the proven systems and structures working in Victoria, it was great to see and have that same support implemented in WA. Finally, knowing that the company will only look to grow if they continue to keep their promises made this role very appealing.

In your new position at Empower, what will you be looking to achieve in 2020?

I’m hoping to make an impact and establish Empower Healthcare as the number one choice as allied health home care provider in WA.

What do you love most about your role?

I get great satisfaction in being a part of a client’s journey in working towards and achieving their goals. Even though I have taken on a Team Leader role, I still get to go on the road and treat clients right in the own homes, whether the goal is to walk normally after surgery or to be able to climb stairs for the first time in 10 years.

What has been your most memorable moment?

“Having seen a client for 8-9 months after experiencing set-back after set-back to taking their first unaided steps with her husband looking on with tears of joy.”

What piece of advice would you give your new graduate self?

“If you treat the DISEASE, you win, you lose. You treat the PERSON, I’ll guarantee you, you’ll win, no matter what the outcome” – Hunter Patch Adams

Out of the workplace, what are your interests and hobbies?

I am a father of one very active toddler. My main sport of choice is basketball but up for trying different activities. I also enjoy working in the garden, despite having artificial grass in my backyard.

What’s a fun fact about you many people may not know?

I prefer listening to Podcasts and talk-back radio rather than music while driving.

 

Our Service Guarantee

Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”

We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.

Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”

How To Get Clients Started With Our Services

Simply click on the image below for our referral form.

Referral on-boarding now completed online in minutes

 …