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Most Valued Person Award Winner – Nov

NOV Most Valued Person winner_Joanna Thomas

Our Most Valued Person award series celebrates the commitment of our people to consumer care and customer service. Each month we will recognise an individual that builds on our culture by demonstrating our values in their work. Everyone loves reading about people’s success and achievements. This month we shine the spotlight on Joanna Thomas.

 

Most Valued Person

Joanna Thomas, Physiotherapist

Joanna is one of our Site Leaders at a RAC facility.  Joanna was involved in re-adjusting the team so there was no cross over in servicing another facility, ensuring infection control processes were implemented and adhered to protect the residents and staff. Our clinicians noticed that when facilities went into lockdown, lack of social interaction with loved ones, friends and even fellow residents greatly impacted the mental health and happiness of residents, so Joanna and her team stepped up to help bring joy, connection and essential services through one-on-one initiatives to maintain quality of life.

Nominated by Richa Nadkarni, here is what she had to say about Joanna…

“Over the last few months, due to single site rules, we were working overtime on most days for over two months. Joanna was a great leader throughout this, constantly advocating for us. During this time, residents were not able to see their family and Jo lead by example; going beyond the duties expected of her as a physio to make sure we were helping residents the best we could. On site management is also always appreciative of her good communication.”

Congratulations!

 

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