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Most Valued Person Award Winner – July

Most Valued Person Award July - Felicia Yapp, Occupational Therapist

Our Most Valued Person award series celebrates the commitment of our people to consumer care and customer service. Each month we will recognise an individual that builds on our culture by demonstrating our values in their work. Everyone loves reading about peoples success and achievements. This month we shine the spotlight on Felicia Yapp.

 

Most Valued Person

Felicia Yapp, Senior Occupational Therapist

Felicia is a dynamic, innovative and collaborative Senior Occupational Therapist. She draws on her highly developed clinical skills and knowledge to provide client centred therapy to address each consumer’s occupational goals and help them stay at home for longer..

Jenny Rahofer , Case Manager Wintringham provided a glowing testimonial about Felicia.

“I have found Felicia to be very responsive to agency requests in attending to clients within the community.  Felicia has on numerous occasions accepted the challenges with some of my most difficult clients in even allowing someone new to come into their home, let alone assess their needs.  Felicia has made my clients feel comfortable and introduces suggestions in a subtle way for clients to think about or trial things at least before deciding.”

 

Our Service Guarantee

Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”

We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.

Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”

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